We know you get bombarded with news from other businesses about delivery expectations. Well, we’re keeping things simple when delivering SplashMaps. On the whole it’s business as usual, and our plans should keep it that way.
Design work
We’re still taking on design work and will complete your current designs on time. All our design team are now working from their own homes. This decision gives us the best chance to provide a continuous service for all our retail, training, event management, trusts and merchandising partners whist observing the government advice on social distancing. Have a design idea? Call us 02380 972 246 today!
Lead-times
Stocked items – updated
We still rely upon Royal Mail’s first-class service to assure the fastest delivery to you. Our fulfilment partner Trojan mail has done an amazing job delivering until their vulnerable staff needed the protection they deserve. So we’ve taken distribution back in-house for the first time in 3 years. We expect little change thanks to our family working together to get the maps packaged and sent as quickly as possible.
Personalised Products and backorders
If you’re after our unique personalised products or if your product is out of stock, we’ve taken the decision to slightly increase the lead time, printing once every 2 weeks instead of weekly. Your order will now arrive within 17 working days. This helps our in-house team deal with the issues above.
